Cancellations & Refund Policy, Giftingji

Effective Date: June 21, 2025

At Giftingji (https://giftingji.com/), we specialize in creating thoughtfully customized products that are made to order with your unique preferences in mind. Because every gift we craft is produced exclusively for you—and cannot be resold to another customer—we follow a strict No Cancellation  & No Refund Policy. Please read the details below to understand how this policy applies and why it is essential to our commitment to personalized craftsmanship and product integrity.

1. Why Cancellations and Refunds Are Not Allowed

• Customized Production —Each item is tailored to your specific selections (e.g. names, photos, colors, messages). Once production begins, materials are permanently committed to your design.
• Personalized Supply Chain —We source materials and schedule work immediately after an order is confirmed, incurring non‑recoverable costs.
• Quality Assurance —To maintain high standards, a single product may pass through multiple quality checks and finishing steps. Reversing this process is impossible once we have started.

2. Scope of This Policy

This policy applies to all orders placed on Giftingji, including but not limited to custom mugs, photo frames, engraved items, apparel with personalized prints, and any other made‑to‑order product. By completing a purchase, you acknowledge that your order is final and that you waive any right to cancel the order or request a monetary refund, except in the limited circumstances outlined below.

3. Limited Exceptions

While cancellations and refunds are not permitted, we remain committed to delivering exactly what you ordered. The only scenario in which we will remake or replace a product—at no additional cost—is when:

• The item arrives damaged in transit and you notify us within 48 hours of delivery, providing clear photographic evidence of the damage.
• 5 to 10% variation in size and colour should be expected.
• The product you receive does not match the approved design proof (spelling, photo, or color choices differ from what you submitted).

4. Reporting an Issue

If your order meets one of the limited exceptions above, please email us at support@giftingji.com within 48 hours of receiving the product. Include:

• Your order number
• Clear photos of the product and packaging
• A description of the issue

Our support team will review your claim within 2 business days. If eligible, we will remake and ship the corrected item as quickly as possible. Shipping timelines for replacements follow the same estimated delivery windows as the original order.

5. Responsibility & Limitations

• We cannot accept responsibility for customer‑supplied errors such as misspelled names, incorrect dates, or low‑resolution images. Please review your inputs carefully before finalizing your order.
• Replacement claims made after the 48‑hour window or without adequate photographic evidence may be declined.
• Cash refunds, partial credits, or store credits are not available, even in the event of an eligible replacement claim.

6. Your Agreement

By placing an order with Giftingji, you acknowledge that you have read, understood, and agreed to our No Cancellations & No Refunds Policy. Our aim is to provide beautifully crafted personalized gifts you will cherish, and we thank you for understanding the customized nature of our work.